Python Job: BMC Helix SME Administrator

Job added on


CGI Group, Inc.


Sintra - Portugal

Job type


Python Job Details

Position Description:

Are you motivated by the opportunity to delight your clients by providing them with innovative solutions to complex technical problems?
These are exciting times for CGI and are looking for talented individuals to trail blaze with us.
If you have a pioneering spirit and thrive on innovative projects where you can influence the direction of technical strategy, now is the time to join this dynamic team.
We need to double our capacity to satisfy growing client demand globally and are looking for top talent. Combine the challenges offered by complex technical initiatives with the potential for international travel and gain experience and demonstrate your creativity.

Your future duties and responsibilities:

As a BMC Helix SME Administrator your responsibilities will include:
  • The Onboarding Specialists' goal is to provide consistent value-based BMC oversight for BMC Helix onboardings and reduce time to value for customers. They are assigned for all BMC Helix ITSM onboards (customers migrating from on-premise, Remedyforce, and/or other ITSM solutions).
  • Understand and validate what the customer considers "success", what value the customer expects to get from the service, and what KPIs will be measured to realize that value.
  • Use processes and resources to manage customer success such as the coordination of periodic service reviews, roadmap reviews, and management of success plans.
  • Help customers plan for product upgrades and patches, and maintenance activities.
  • Coordinate with various internal teams to ensure consistent alignment of standard processes. Coordinate vendor interactions and support tickets when required.
  • Follow and promote use of industry best practices, standards, and procedures.
  • Take care of Incident- and Changes (2nd level support) & On Call Duties.

Required qualifications to be successful in this role:

Education and Certification
  • University degree or comparable education.
Desired Qualifications
  • Strong understanding and experience with leading ITSM/ITOM platform BMC ITSM Helix & Digital Workspace).
  • Experience in ITSM tools implementations, configurations and integrations with 3rd party applications.
  • Must have experience across all ITSM modules (Incident Management, Change Management, Problem Management, Work Oder Management, Service Request Management, CMDB and Knowledge Management).
  • Experience with Agile/Scrum methodology, with participation in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production.
  • Should have experience in performing data analysis, data migration and importing/exporting data in the platform.
  • Experience in performing performance fine-tuning following the best practices with good troubleshooting skills.
  • Experience in API integrations to integrate with third party applications.
  • Good Communication skills to interact with stakeholders.
  • Experience with Java, JavaScript, Python, AJAX, CSS, jQuery, Bootstrap, basics of Databases.
  • Self-starter with strong technical skills.
  • English language.


What you can expect from us:

Insights you can act on

While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today-one of the world's largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI-where your ideas and actions make a difference.