Company
Location
Melbourne - Australia
Job type
Full-Time
Python Job Details
About the role
Role location: Melbourne
Role Type: Permanent full-time, flexible working options available
Team: Business Lending - Australia
As an Engineer in our TechConnect team you will respond and manage 2nd level and 3rd level service requires to investigate technical system incidents, problems and user queries. You will manage the flow of the queries and allocate where needed to different technical SME areas of the business via emails and calls.
What a typical day might look like?
Understand and manage all support team processes, tools and deliverables
Contribute to the analysis and management of issues causing disruption to the system’s stability
Ability to identify areas of process and procedural improvements and drive/assist in implementing them
Manage alerts from monitoring tools for Production Systems/ Servers (on-premises)
Identify, implement and enhance/refine system performance metrics
Timely resolution of errors and outages in production systems
Liaise with vendors, customers and Build & Change resources in a support capacity for incident and problem resolution in relation to the implementation of new releases
Prepare Support-related documentation containing sufficient information and in accordance with required standards
Build collaborative relationships with colleagues and Stakeholders to enable objectives to be achieved
Adhere to relevant SLAs, especially for Incident management
Alignment and adherence with ANZ Group IT strategy, governance, policies, processes and standards and with external regulatory requirements
Identify technology risk and security issues within Tech area and determine remediation plans
Manage CI / CD pipelines using CodeFresh, Terraform, Artifactory & GitHub
Manage application asset lifecycle management (ALM), participate in change impact assessments & lead production readiness reviews
What will likely be in your toolkit?
Platform engineering, integration, problem management and 2+ years experience with one or more cloud-based platforms – AWS, GCP, Microsoft Azure
Thorough understanding of ITIL methodologies, especially Incident, Problem, and Change Management
Overall IT experience of 5+ years in Production Support & Maintenance
Experience in using one or more of application & log monitoring applications – Splunk, Dynatrace, etc.
Strong understanding of Windows Applications and Server Admin best practices
Have application programming skills in one or many of – Java, .Net, Python, Powershell / Bash, SQL (managing SQL servers)
SQL scripting, ServiceNow, Active Directory (mandatory)
Excellent written and verbal communication & collaboration skills
About ANZ
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're focused on seeing our people thrive just as well as our customers. We'll give you every opportunity to develop your career. We are responding faster to changing customer requirements, focusing on the things that matter most, energising our people, eliminating waste and reducing bureaucracy. A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
. You may apply for this role by visiting ANZ Careers and searching for reference number 23879
Role location: Melbourne
Role Type: Permanent full-time, flexible working options available
Team: Business Lending - Australia
As an Engineer in our TechConnect team you will respond and manage 2nd level and 3rd level service requires to investigate technical system incidents, problems and user queries. You will manage the flow of the queries and allocate where needed to different technical SME areas of the business via emails and calls.
What a typical day might look like?
Understand and manage all support team processes, tools and deliverables
Contribute to the analysis and management of issues causing disruption to the system’s stability
Ability to identify areas of process and procedural improvements and drive/assist in implementing them
Manage alerts from monitoring tools for Production Systems/ Servers (on-premises)
Identify, implement and enhance/refine system performance metrics
Timely resolution of errors and outages in production systems
Liaise with vendors, customers and Build & Change resources in a support capacity for incident and problem resolution in relation to the implementation of new releases
Prepare Support-related documentation containing sufficient information and in accordance with required standards
Build collaborative relationships with colleagues and Stakeholders to enable objectives to be achieved
Adhere to relevant SLAs, especially for Incident management
Alignment and adherence with ANZ Group IT strategy, governance, policies, processes and standards and with external regulatory requirements
Identify technology risk and security issues within Tech area and determine remediation plans
Manage CI / CD pipelines using CodeFresh, Terraform, Artifactory & GitHub
Manage application asset lifecycle management (ALM), participate in change impact assessments & lead production readiness reviews
What will likely be in your toolkit?
Platform engineering, integration, problem management and 2+ years experience with one or more cloud-based platforms – AWS, GCP, Microsoft Azure
Thorough understanding of ITIL methodologies, especially Incident, Problem, and Change Management
Overall IT experience of 5+ years in Production Support & Maintenance
Experience in using one or more of application & log monitoring applications – Splunk, Dynatrace, etc.
Strong understanding of Windows Applications and Server Admin best practices
Have application programming skills in one or many of – Java, .Net, Python, Powershell / Bash, SQL (managing SQL servers)
SQL scripting, ServiceNow, Active Directory (mandatory)
Excellent written and verbal communication & collaboration skills
About ANZ
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're focused on seeing our people thrive just as well as our customers. We'll give you every opportunity to develop your career. We are responding faster to changing customer requirements, focusing on the things that matter most, energising our people, eliminating waste and reducing bureaucracy. A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
. You may apply for this role by visiting ANZ Careers and searching for reference number 23879
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