Python Job: Support Engineer

Project Description

For a leading fund management firm with crypto exposure we are building a global 24/7 L1 support service. The team is distributed across 3 time zones. For a specialist this is an opportunity to improve the knowledge and skills in investment, AWS, and automation.

Responsibilities

• Receive calls from end users
• Solve cryptocurrency trading related issues
• Ensure response time is within the SLA
• Apply known solutions, attempt solving unknown cases
• Constantly improve own knowledge of the support and trading processes
• Document known solutions
• Automate the job where necessary
• Classify and route the tickets requiring L2/L3 involvement

Skills

Must have

• 3+ years of experience in Support
• Investment Banking / Trading Support background
• Customer Support or similar experience
• Good understanding of trading workflow
• Familiarity with Jira Service Desk, ServiceNow or other ticketing systems
• Professional ethics
• Clear communication in English
• Basic understanding of Linux OS

Nice to have

• Hands on experience with AWS
• SQL
• Basic Python for automation
• other programming languages

Languages

English: B2 Upper Intermediate

Seniority

Senior

Relocation package

If needed, we can help you with relocation process.

Vacancy Specialization

Technical Support (SL1)

Ref Number

VR-78385