Purpose of the role:
Working alongside a Senior Business Analyst, this role is accountable for both identifying and implementing efficiencies within the organisations operating procedures. At the same time, through the process of upscaling and standardising globally, the Business Analyst will use their automation expertise to deliver optimal processes that contribute towards Maersk’s Customer Obsessed culture.
Role can be based in either Sydney or Melbourne.
Working closely with a Senior Business Analyst, examples of what the Business Analyst will be responsible for include -
1. Leveraging big data to provide superior visibility and insight for our customers.
2. Identifying manual or wasteful processes within the businesses operating procedures and automating them.
3. Upskilling the organisation on how automation can benefit their day-to-day, and training them with the skills to do so.
Ensuring automations are sustainable through effective governance and Change Management using your strong communication skills.
Proactively looks for gaps and outside the box opportunities that will enable Maersk to continue it culture of being Customer Obsessed.
Partners with the CX organisation to drive ideation on how we can improve the Customer Experience.
Keeping up-to-date and current with the latest innovations in automation technology and has the ability to apply the same.
What we are looking for:
Expertise in such platforms as Excel, SQL, PowerBI, and Python programming.
Proven experience in delivering efficiencies within a large scale organisation.
Strongly Customer Experience orientated.
Strong communication, stakeholder, and time management skills.
Experience in AGILE and LEAN methodologies highly desirable.